1. Introduction
Welcome to SALT AND LAMB (PRIVATE) LIMITED ("we," "our," "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App").
By using our App, you consent to the data practices described in this Privacy Policy.
2. Information We Collect
We collect the following types of information:
2.1 Personal Information You Provide
- Name - To personalize your experience
- Email Address - For communication and support
- Company Name - For business verification
2.2 Automatically Collected Information
- Device Information - Device model, operating system, unique device identifiers
- Usage Data - App features used, time spent, interaction patterns
- IP Address - For security and analytics
2.3 Shared Preferences Data
- Login status and session information
- User preferences and settings
- First-time launch status
3. How We Use Your Information
We use the collected information for the following purposes:
- To provide and maintain our App services
- To personalize your VIP dashboard experience
- To process product inquiries and technical support requests
- To send important notifications about formulations and products
- To improve and optimize our App performance
- To comply with legal obligations
4. Data Storage and Security
We implement appropriate technical and organizational security measures to protect your information:
- Local Storage: Your data is stored locally on your device using SharedPreferences
- Encryption: Sensitive information is encrypted before storage
- Access Control: Only authorized personnel can access user data
- Regular Audits: We conduct regular security assessments
While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure.
5. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share data only in the following circumstances:
- With your consent: When you explicitly authorize us to share your information
- Service Providers: Third parties who assist in App operations (analytics, support)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In case of merger, acquisition, or sale of assets
6. Your Rights and Choices
You have the following rights regarding your data:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your data (subject to legal requirements)
- Opt-out: Disable data collection by uninstalling the App
- Data Portability: Receive your data in a structured format
To exercise these rights, contact us at privacy@saltandlamb.com
7. Children's Privacy
Our App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover such data, we will delete it immediately. Parents/guardians may contact us to report any concerns.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses where required.
9. Third-Party Services
Our App may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their privacy policies.
Third-party services we use:
- Google Play Services - For app distribution and updates
- Flutter SDK - App development framework
- SharedPreferences - Local data storage
10. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
You can clear all locally stored data by uninstalling the App or clearing App data from device settings.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy in the App
- Updating the "Last Updated" date
- Sending notifications for material changes
You are advised to review this Privacy Policy periodically for any changes.
12. Your Consent
By using our App, you consent to this Privacy Policy. If you do not agree, please do not use our App. Continued use after changes indicates acceptance of the updated policy.
14. California Privacy Rights (CCPA)
For California residents, you have the right to:
- Know what personal information is collected
- Request deletion of personal information
- Opt-out of sale of personal information (we do not sell data)
- Non-discrimination for exercising your rights
To exercise these rights, contact us with "California Privacy Request" in the subject line.
15. GDPR Compliance (For EU Users)
If you are in the European Economic Area (EEA), you have additional rights under GDPR:
- Right to restriction of processing
- Right to object to processing
- Right to data portability
- Right to lodge a complaint with supervisory authority
Our legal basis for processing data is your consent and legitimate business interests.
16. Accessibility
This Privacy Policy is available in English. For users with disabilities, please contact us for alternative formats.
17. Google Play Console Requirements
Compliance Statement:
This Privacy Policy complies with Google Play Console requirements including:
- Clear disclosure of data collection practices
- Explanation of data usage purposes
- Third-party sharing disclosures
- User rights information
- Data deletion procedures
- Contact information for privacy concerns